Returns Policy
At Suzi's Boutique we want you to be happy with your purchase. If you are not completely satisfied with a product, you can make a return to us with 14 days of purchase.
The item must be unused with its original packaging and in a re-saleable condition; this includes no writing, marking or instructions on the packaging.
We may accept returns after 14 days but only at our discretion. In such an instance, credit may not be 100% of the value of the item, due to the cost of re-stocking.
To make a return, please seal the item in the original packaging and return it to us at the address listed. When doing so however, please email info@suzisboutique.com with your personal details, the reason for returning the item(s), the product code, quantity and your receipt/invoice number (if applicable), or details of the date of purchase. Any costs incurred sending us a return are the responsibility of the customer.
Returning goods bought as special offers
If you return a single item bought as part of a multi buy discount offer (e.g. buy 2 and get the third half price) you will be refunded the full price of that item, less the total discount given in the offer. If you return all items purchased with the multi-buy discount, you will be refunded with the full multi- buy value. For combination purchases (‘buy one get one free' or ‘get the lowest item free'), you must return any free items or vouchers back to us in order for us to process a refund.
Damaged items
Damaged items must be reported to us within three days of purchase or receipt of delivery.
Shortages
Shortages must be reported to us within three days of purchase or receipt of delivery.
Credits
Once goods have been returned to us, we will then issue an exchange or credit note to the value of the goods purchased. The value of the credit note does not include any postage costs originally paid. Please be aware that any postage costs for returns to us and exchanges are also the responsiblility of the customer.
Cancellations
If an order has not been dispatched, it may be possible to cancel the order, however, should the order have already been processed it will not be possible to stop the goods being delivered. If this is the case, simply return the goods to us, once the goods have been received by you.
Statutory Rights
Your statutory rights are not affected by our returns policy.
Delivery
At this time we are only able to offer delivery to residents of the United Kingdom. It may be possible to accomodate international orders, but you will need to get in contact with us first.
The cost of shipping is added to your total when you are ready to complete your order. Our postage costs are the same regardless of order size.
We try dispatch orders on the same or next working day, however there may be delays during busy periods.
Disclaimer
We endeavour to ensure that the information provided on this website is as accurate as possible. However, we reserve the right to alter or change any items, designs, specifications or details without prior notification. Whilst prices are currently correct, they are liable to amendment at our discretion and without previous warning.
Please note; all items are subject to availability; garment dimensions are approximate;
the colour reproduction of products is only as exact as the printing process allows;
illustrations are not binding and the size guide is provided for advice purposes only.
All rights are reserved. Prices are only valid until the next amendment. Your statutory rights are not affected.
Feedback
Suzi's Boutique online store is committed to providing you the customer, total satisfaction. If you have any comments or suggestions please use our contact form available at: http://suzisboutique.com/contact.php. to get in touch.